Shipping Policy

This Shipping Policy applies to orders placed at havelaos.com.

Shipping Destinations

Shipping exclusions, including any restrictions on PO boxes, military addresses, or remote locations: None

Order Processing

Orders are normally processed within15business days after payment authorization.

Business days mean Monday through Friday, excluding public holidays observed by our fulfillment location. Preorders, customized products, or products with different processing times will be identified before purchase.

Delivery Estimates

Estimated total delivery time includes both processing and transit time. Any different estimate shown for a particular product or order will be disclosed before purchase.

Delivery estimates are not guarantees unless expressly stated. This does not affect your rights if an order is delayed or not delivered.

Shipment Origin and Separate Packages

Orders may be shipped in separate packages when items are fulfilled from different locations. Any additional shipping charge requires disclosure and your agreement before purchase.

Tracking

For services that include tracking, we will send tracking information after dispatch. Tracking updates may take time to appear in the carrier’s system.

Delays and Unavailable Items

If we cannot ship within the promised timeframe, we will notify you, provide a revised estimate, and offer the choice to agree to the delay or cancel the unshipped items for a prompt refund, as required by applicable law.

Address Changes

Please provide a complete and accurate delivery address. Contact order@havelaos.com immediately if you need a correction. Changes may not be possible after dispatch.

If an order is returned because of an incorrect address or an unsuccessful delivery, we will contact you to discuss available options and any applicable, previously disclosed costs.

Lost, Damaged, or Undelivered Packages

Contact order@havelaos.com if your package is damaged, missing, or marked delivered but cannot be located. We will investigate with the carrier and arrange an appropriate resolution.

A tracking status alone does not remove any rights you have under applicable law.

Contact

Email: order@havelaos.com
Phone: +1 808-909-0479